At 4K Live IPTV, we want you to love your streaming experience. If something’s not right, here’s how our refund policy works:
Eligibility for Refunds
- Timeframe: You can request a full refund within 24 hours of your purchase. After that, we don’t offer full refunds, but we’ll consider partial refunds based on usage if there’s an unresolved issue on our end.
- Conditions: Refunds are only available if our service doesn’t match what we promised or if a technical problem persists after our support team has had 72 hours to fix it.
When Refunds Aren’t Available
We can’t issue refunds if:
- You simply change your mind or prefer another service.
- You didn’t like the channel lineup.
- Issues stem from your internet, device, or setup (like buffering due to a slow connection).
- You refuse to try the troubleshooting steps we provide.
How to Request a Refund
- Reach out to us at [email protected] (mailto:[email protected]) with your order details and a quick explanation of the issue.
- Our team will get back to you within 24-48 hours to review your request.
Processing Time
- Approved refunds via credit/debit card typically take 20-31 business days to show up, though some delays (up to 90 days) can happen depending on your bank. We’re not responsible for those delays.
- If we caused a service outage lasting 72+ hours, we’ll either refund you fully or extend your subscription with a bonus—your choice!
Questions?
If you’re unsure about anything, drop us a line at [email protected] (mailto:[email protected]). We’re here to help you enjoy the best of 4K Live IPTV!
Notes
- This version keeps it short and user-friendly, ideal for a website page.
- It reflects standard IPTV refund practices (e.g., short refund windows, exclusions for user-side issues) while leaving room for flexibility.
- The email [email protected] (mailto:[email protected]) is woven in naturally.
- Feel free to tweak the timeframe or conditions if your service has specific rules! Let me know if you need adjustments.